Terms of Service

1. Agreement

These Terms of Service (the "Terms") form a binding agreement between you or the entity you represent ("you", "Merchant") and Recover AI ("we", "us"). By creating an account or using the platform at recover-ai.tools (the "Service") you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Recover AI detects failed recurring payments in your billing data and runs automated recovery outreach — email, WhatsApp and SMS — that directs your customer to a secure magic-link checkout page to update their payment method. We do not process, hold or move funds. All payments are settled by your own payment processor under your agreement with that processor.

3. Accounts and eligibility

You must be at least 18 years old and authorised to bind your business. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account. Notify us immediately of any suspected unauthorised access.

4. Fees

Recover AI is performance-based. There is no fixed monthly subscription on the standard plan. We charge a 15% success fee on the gross value of each payment that is successfully recovered through the Service. A payment is "recovered" when a previously failed charge is settled after our outreach and the customer's interaction with a Recover AI recovery link, within the active recovery window for that invoice.

Fees are calculated per recovered payment and shown in your Account page. If no payment is recovered, you owe nothing. Fees exclude taxes; you are responsible for any applicable VAT, sales tax or withholding. Free plan accounts receive a limited number of recovery credits and are subject to the same terms.

5. Your data and your customers

You retain ownership of all data you submit, including customer email addresses, phone numbers, invoice amounts and failure reasons ("Merchant Data"). You grant us a limited licence to process Merchant Data solely to provide the Service. You represent and warrant that you have a lawful basis and, where required, valid consent to contact your customers by email, SMS and WhatsApp for billing purposes, and that your privacy notice discloses the use of processors such as us.

6. Acceptable use

You may not, and may not permit anyone to:

• use the Service to send marketing, promotional or unsolicited messages of any kind;
• upload contact data you are not lawfully entitled to use;
• attempt to bypass rate limits, security controls or access another merchant's data;
• reverse engineer, resell or white-label the Service without written permission;
• use the Service for unlawful, fraudulent or deceptive billing.

We may suspend an account immediately where we detect abuse, excessive bounce or spam-complaint rates, or a risk to the deliverability of the platform.

7. Third-party services

The Service relies on third-party providers for infrastructure, email delivery and messaging (including Twilio for SMS and WhatsApp). Your use of the Service is also subject to those providers' acceptable-use rules. We are not liable for outages or actions of third-party providers, though we will make reasonable efforts to maintain continuity.

8. Cancellation

You may cancel at any time by emailing support@recover-ai.tools from the address on your account. We will stop all future outreach within one business day of receiving your request and confirm in writing. Success fees already earned on payments recovered before cancellation remain payable. There are no cancellation penalties and no minimum term.

9. No guarantee of results

Recovery rates depend on your customers, your billing setup and your payment processor. We do not guarantee that any specific payment, or any particular percentage of failed payments, will be recovered. Any figures shown on our marketing pages are illustrative estimates, not promises.

10. Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total aggregate liability arising out of or relating to the Service is limited to the total fees you paid us in the three months preceding the event giving rise to the claim.

12. Indemnity

You will indemnify and hold us harmless against claims arising from your Merchant Data, your messaging to your customers, or your breach of these Terms or applicable law.

13. Changes

We may update these Terms. Material changes will be announced by email or in-app at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

14. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms shall be finally settled by arbitration administered by the Saudi Centre for Commercial Arbitration (SCCA) in accordance with its rules. The arbitration shall be conducted in Riyadh, in the English language, and the arbitral award shall be final and binding on both parties.

15. Contact

Questions about these Terms: legal@recover-ai.tools.